FAQ

Flat rate shipping is calculated at checkout, and orders over $75 ship free. The exact cost depends on where you are, so you will see the number before you pay, not after.

The moment your order ships we email you a tracking link. Click it and you will see wherever the parcel currently is. If the email never turned up, check the spam folder, then write to us and we will resend it.

Yes, to most countries. Enter your address at checkout and you will see whether we can reach you and what it costs. Any customs duty or import tax is set by your country, not by us, and is paid on arrival.

Thirty days from the day it lands. Unused, in the packaging it arrived in, with the tags on. Email us with your order number and we will send you instructions and a return address.

Exchanges work the same way. Tell us the size or item you want instead and we will line it up.

Every apparel and footwear listing has a size chart with real measurements on it. Measure something you already own and compare, rather than guessing off a letter.

If a piece runs large or small, we say so in the description. If you are still between sizes, ask us and we will tell you which way to go.

Send us a photo of the damage and the box it came in, along with your order number, within a week of delivery. We replace it or refund it. You do not pay to send a broken thing back.

Yes. Put the recipient's address in the shipping fields and yours in the billing fields, and we leave the prices off the packing slip.

There is a note box in the cart. Whatever you write there goes in the parcel on a card, so keep it short and keep it clean.

Usually, if you catch it early. Email us with your order number and what you want changed. Once an order is packed and handed over we cannot pull it back, but you can still return it once it arrives.

All the major cards, Apple Pay, Google Pay, Shop Pay, and PayPal. Gift cards too. Checkout is handled by Shopify, so we never see or store your card details.

Four worlds, and they run in the order the first year tends to go. Smoke & Steel is the kitchen, the garage and the fire. The Outside is water, woods and weather. The Comeback is grooming, training and clothes that fit. The Den is the room you end up in at night.

Nothing is filed by brand and nothing is filed by season. Start in whichever world matches the week you are having.