Shipping & returns
Shipping
Orders are dispatched within 1–2 business days. Shipping is free on every order over $75. Below that, the rate is calculated at checkout from your address and the size of the order, so you see the exact cost before you pay anything.
As soon as your order ships, you get an email with a tracking number. Delivery windows depend on your destination and the carrier, so we quote them at checkout rather than printing a number here that we cannot control.
Returns
You have 30 days from delivery to send back anything unused and in its original packaging. No explanation required. If it turned out not to be the thing you needed, that is reason enough.
Starting a return
- Email us with your order number and the items you want to send back.
- We reply with a return address and instructions.
- Pack the items securely, send them off, and hold on to your tracking number until the refund lands.
Once the return arrives and has been checked, we refund to the original payment method. Return shipping is on you, unless the item arrived damaged or we sent the wrong thing. Refunds are typically issued within 3 business days of us receiving the return; your bank can take another 5–10 business days to show it.
Damaged or incorrect items
Photograph it before you do anything else, then email us within 14 days of delivery with the pictures and your order number. We will replace it or refund it, and we cover the shipping either way.
What cannot be returned
- Opened grooming products, for hygiene reasons.
- Consumables such as rubs, spices and cleaning products, once the seal is broken.
- Personalised or engraved items, which are final sale.
Anything in those categories is marked clearly on its product page before you buy it.
International orders
We ship to a number of countries outside the United States. International orders may attract import duties and taxes charged by the destination country. Those are not included in the price at checkout and are the recipient's responsibility. Customs processing can also add time that is completely outside our hands.
Still stuck
Email us with your order number. A real person reads it. See our full Refund policy and Shipping policy for details.